This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with us, in accordance with the General Data Protection Regulation (GDPR) and UK Privacy Laws.
1. Data We Collect
We collect personal information you provide to us when we receive:
- Email enquiries: Your name, email address, and any other information you provide in the email.
- Phone calls: Your phone number and any details shared during the call.
- Online enquiry forms: Your name, email address, phone number, and any other details relevant to your enquiry.
2. How We Use Your Data
We only use your personal data for the following purposes:
- To respond to your enquiries and provide information about our services.
- To communicate with you regarding appointments, bookings, or any other services you request.
- To maintain records of interactions to improve our service.
We do not use your data for marketing purposes unless you have explicitly consented.
3. Data Storage and Security
We take the security of your data very seriously and ensure that it is stored securely:
- All electronic data (emails, phone logs, form submissions) is stored on secure servers that comply with GDPR standards.
- We use encryption and other security measures to protect your data from unauthorised access.
- Only authorised personnel have access to your personal information.
4. Data Retention
We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.
5. Sharing of Data
We do not sell, trade, or share your personal data with any third parties unless required by law or necessary for fulfilling the services you have requested (e.g., third-party payment processors, if applicable).
6. Your Rights
Under the GDPR, you have the following rights regarding your personal data:
- Right to access: You can request a copy of the personal data we hold about you.
- Right to rectification: You can request that we correct any inaccuracies in your data.
- Right to erasure: You can request that we delete your personal data, provided there is no legal obligation for us to retain it.
- Right to restrict processing: You can request that we limit how we use your personal data.
- Right to object: You can object to the processing of your data in certain circumstances.
- Right to data portability: You can request a copy of your data in a format that is easily transferable.
To exercise any of these rights, please contact us at the details provided below.
7. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us.
